Volunteers can now edit a report
during
a phone banking call, rather than waiting until the end of the call to see the final report screen.
On web, this in-call report appears on the right-hand side of the script window. On mobile, this in-call report appears as an additional tab of the app interface, alongside the phone bank instructions and script.
One of the key use cases for this in-call report capability is to allow volunteers to take notes during their call (via a text field custom field added to that phone bank's report by admins). Volunteers may or may not actually submit those notes, but they can use them to keep track of what they've learned in the conversation thus far.